Returns & Exchanges
Simple information about returns, damaged items, cancellations and refunds.
Returns
We accept return requests within 7 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original packaging.
To request a return, please contact us at hello@loqensa.com before sending any items back. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include your order number and clear photos of the item and packaging so we can assess the issue and arrange an appropriate solution.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
If an item arrives damaged, defective, or incorrect, please contact us before arranging a return so we can provide further instructions.
Refunds
Once your returned item has been received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
We can only cancel an order before it has been processed for dispatch. Once an order has been dispatched, it can no longer be cancelled.