Answers to common questions about orders, shipping, and returns.
Orders
When will my order be processed?
Orders are processed within 1–3 business days.
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible.Once shipped, we are unable to make changes.
Shipping
Where do you ship?
We currently ship within Australia and New Zealand.
How long does delivery take?
Australia: 2–6 business days New Zealand: 5–10 business days
Do you offer free shipping?
We offer complimentary shipping on Australian orders over $100 AUD.
Returns
Do you accept returns?
Returns are accepted within 7 days of delivery, provided the item is unused.
What if my item arrives damaged?
Please contact us within 48 hours with a photo of the item.We will arrange a suitable resolution.
Product
How long does each incense stick burn?
Each stick burns for approximately 20 minutes.
What is included in each box?
Each box contains 30 incense sticks and a mini holder.
Still need help?
Contact us at hello@loqensa.com
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Based in Australia
hello@loqensa.com
