What is Loqensa incense made from?
Our incense is made with natural woods, botanicals and traditional incense ingredients. We do not use synthetic fragrance oils, chemical accelerants or synthetic dyes.
How long does each incense stick burn?
Each Loqensa incense stick burns for approximately 20 minutes. Burn time may vary slightly depending on airflow and the surrounding environment.
How many incense sticks are included in each box?
The number of sticks varies by scent. Please check each product page for the current quantity, approximate burn time and what’s included.
How do I choose the right scent?
Each Loqensa scent has its own character and is suited to different moments and spaces. Explore the scent descriptions on each product page to find the one that best fits your preference.
How should I burn Loqensa incense?
Place the incense securely in a suitable holder on a stable, heat-resistant surface. Light the tip, allow it to flame briefly, then gently blow out the flame and allow the incense to smoulder.
Always burn incense in a well-ventilated space and never leave burning incense unattended.
Can I burn incense indoors?
Yes. Loqensa incense is designed for everyday indoor use. We recommend burning it in a well-ventilated room and allowing fresh air to circulate, particularly in smaller spaces.
Where do you ship?
We currently ship to addresses across Australia and New Zealand. Shipping options and rates are shown at checkout based on your order and delivery address.
Do you offer free shipping?
Free standard shipping is available on Australian orders of A$80 or more.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible at hello@loqensa.com with your order number and clear photos of the item and packaging. We’ll review the issue and help arrange an appropriate solution.